FAQ

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We offer customer Service in several languages.

TELEPHONE ASSISTANCE

24 hours a day, 7 days a week. Phone Number: +442035296018.

DEPOSITS

  • If you want to deposit money by means of bank transfer in your Willis Casino account, please, follow the instructions below:
  • Once you are in your account, access to the section “Deposit” you will find in the left upper part.
  • Select one of the payment methods that admit bank transfer, such as Skrill or Neteller.
  • Log in your Skrill or Neteller account to initiate the deposit
  • Introuduce the information you are required with the amount you want to deposit.
  • Follow the instructions to complete transaction. After the corresponding approval, the fund will be immediately available in your account.
You will see deposits as ”Deposit Willis Casino”, and withdrawals will show “Withdrawal Willis Casino”.
The minimum amount for a deposit is 10€.

Yes, there are. At the time of opening the account, the following limits will apply:

    • A daily limit of 1.000 USD
    • A weekly limit of 3.000 USD
    • A monthly limit of 9.000 USD

If you reach your deposit limit, you will not be allowed to make any other deposits. You will see a message letting you know you are exceeding the limit.

In case you want to reduce these limits, you can change them through your player account by accessing the “Deposit Limits” option.

If you want to increase your deposit limits, you will need to contact our Customer Care Center

You can play immediately after receiving the money through the payment gateway, from the payment method you selected for it.If you do it via a bank transfer, you can play within 2 or 3 days after verification that the money has reached our Willis Casino account.
Willis Casino currently takes MasterCard and Visa Credit/Debit cards, Visa Electron, Visa Debit, Maestro, Euro6000 and 4B. If you do not have any of these cards you can make a deposit via Bank Transfer, Ukash prepaid cards, Paysafecard or any other payment method that you will see on the top left corner of the website in the section called “Deposit”.
Yes. To make a deposit via bank transfer you have to choose the bank transfer option in the “Deposit” section in your account. Once there, you can see what are all the data required to make and issue a transfer to us. It is very important that under the CONCEPT section, you enter your ID number, NIE or identity document as a reference, so that we can clearly identify you. The deposit by transfer usually reflects in our bank within 24 hours and as soon as we receive it, your balance will be credited to your account.
All you will have to do is request this code used to make secure transactions online to your bank.

It is a 3-digit number located on the back of your card. These three digits authenticate your card and protect you from possible fraud. 

In the different game modes, there is a possibility to play without using real money.

WITHDRAWALS

You can make a withdrawal request from your player account using the deposit method you previously chose.

If you want, you can select from a wide range of services necessary to withdraw your money. We recommend performing this withdrawal using the same method as your last deposit so that it will be so much faster and comfortable.

Remember that, in order to successfully process your withdrawal, Willis Casino reserves the right to request copies of documents deemed necessary to identify the user of the account from which the withdrawal is ordered, so your withdrawal may not be processed until we have received the requested documentation.

Bonuses may be withdrawn only after satisfying all requirements of our Bonus Policy.

There are no fees for our services of Withdrawal, however, the bank or payment processor can implement some sort of fee to process your withdrawal.

According to the Willis Casino Withdrawal Policy, withdrawal requests from players will be automatically processed through the payment method with which the player made his original deposit in his/her Willis Casino account, reaching the Total Amount of the player. Once done, the player can choose the preferred payment method to receive his/ her Remaining Withdrawal Balance.

VISA does not accept withdrawals in certain jurisdictions. See the list for more details. **

** ANGUILLA, ANTIGUA & BARBUDA, ARGENTINA, ARUBA, AUSTRALIA, BAHAMAS, BARBADOS, BELIZE, BERMUDA, BOLIVIA, BRAZIL, BRITISH VIRGIN ISLANDS, CANADA, CAYMAN ISLANDS, CHILE, COLOMBIA, COSTA RICA, DOMINICA, ECUADOR, EL SALVADOR, GRENADA , Guadaloupe, GUATEMALA, GUYANA, HAITI, HONDURAS, HONG KONG, INDIA, INDONESIA, JAMAICA, JAPAN, KOREA, MALAYSIA, MARTINIQUE, MEXICO, MONTSERRAT, NETHERLANDS, ANTILLES, NICARAGUA, PANAMA, PARAGUAY, PERU, PUERTO RICO, DOMINICAN REPUBLIC, ST. Kitts-Nevis, ST. LUCIA, ST. Vincent & Grenadines, Suriname, Trinidad and Tobago, Turks & Caicos Islands, U.S. Virgin Islands, USA, URUGUAY, VENEZUELA.

Some payment methods are NOT accepted in some jurisdictions for withdrawals due to technical or legal issues. When this situation occurs, the player will make his/her withdrawal through two options:

  • Bank Draft
  • Bank Check

If you are going to process your first withdrawal, Willis Casino will request you to send documents for identification purposes that may vary according to the deposit and withdrawal methods chosen.

A) To withdraw funds via Bank Transfers, you will be requested the following:

  1. Identification Document:

    ID (if you are Spanish resident in Spain)

    NIE (if you are a foreigner living in Spain)

    Passport, identity card, driving license or Social Security document (if you are a foreigner living abroad). The copy of the document must match that stated at the time of registration.

  2. Bank account number with proof of ownership.

    You must send us evidence of your bank transfers or charges received, such as gas bill, electricity, telephone, etc. in PDF format.

    You can also send by mail or fax, a copy or scanned copy of your receipts in case you do not have online access to your accounts.

  3. Copy both sides of the credit or debit card that was used to make deposits. For your safety we recommend leaving exposed only the first six and last four digits on the front of your card, and the first four digits on the back.You can send us the documentation through the following channels:E-mail:Fax:Zip code:

    E-mail: support@williscasino.com

    For telephone assistance 24 hours 365 days at year : 0044 56 0386 0224

    For live assistance in office hours call to : 0044 20 3332 2946

    Mail:
    Intercomm International Business Corporation S.R.L
    district 1 of San Pedro, Montes De Oca, from the Automercado Los Yoses 125 mts south, San Jose, Costa Rica.

Withdrawals via e-wallets allow you to have money in your account only a few minutes after confirming your withdrawal request.

If you ordered the withdrawal of funds via bank transfer, you can have the money in your bank account within 2-3 business days.

Both for those who used a credit card and those who didn’t, the following will apply:

  • Withdrawals requested within the same 24 hours period in which a deposit was made using the same method, may be combined in a single payment.
  • In most cases, withdrawal Payments will appear on the player’s extract as single transactions.
  • If you do not use the chosen payment method actively to deposit during a period of more than 3 months, this withdrawal choice will not be available.
  • If you request a withdrawal for an amount lower to the allowed minimum which is detailed below, funds will be sent to your player account:
  • The minimum amount for withdrawals using the electronic transfer method is 100 US$.
  • The minimum withdrawal amount for the next payment methos is 50 US$.
  • Credit cards / Debit cards (Where they are accepted)
  • For the next methods:
    • Boleto bancario
    • Ukash
    • Pago fácil
    • Instant Bank
    • Other local contracted methods
  • Withdrawals will be received by bank transfer and minimum amount is 50 US$.

FAQ CASINO

ROULETTE

Playing Roulette is very easy. Just put the number of chips you want to bet on the table that best fits your preferences.

Once bets are placed, the Roulette will start rotating. When the Roulette stops, the winning number will be marked on the table and the winning bets will be awarded.

There are numbers ranging from 1 to 36, plus 0 and, in the case of the American Roulette, the 00. Numbers from 1 to 36 are red and black and 0 / 00 are green.

You may make one of the following bets:

  • Straight or Single: A single number bet. It is a bet to any of the 36 numbers.
  • Split: A bet on two numbers. The bet covers two adjoining numbers, either vertically or horizontally. The chip is placed on the line between these numbers.
  • Street: A bet on three numbers on a horizontal line. The chip is placed in the middle of the longitudinal line separating the rows of the spaces on the side.
  • Corner: a bet on four numbers in a square layout. The chip is placed at the intersection of the lined between the four numbers.
  • Six Line or Double Street: A bet on six numbers corresponding to two adjoining lines of horizontal numbers.
  • Column: A bet on twelve numbers within a column.
  • Dozen: A bet on twelve numbers within a column.
  • Double Column: A bet on twenty-four numbers.
  • Double Dozen: A bet on twenty-four numbers corresponding to two of the three dozens on the table.

There are numbers ranging from 1 to 36, plus 0 and, in the case of the American Roulette, the 00. Numbers from 1 to 36 are red and black and 0 / 00 are green.

You may make one of the following bets:

  • Straight or Single: A single number bet. It is a bet to any of the 36 numbers.
  • Split: A bet on two numbers. The bet covers two adjoining numbers, either vertically or horizontally. The chip is placed on the line between these numbers.
  • Street: A bet on three numbers on a horizontal line. The chip is placed in the middle of the longitudinal line separating the rows of the spaces on the side.
  • Corner: a bet on four numbers in a square layout. The chip is placed at the intersection of the lined between the four numbers.
  • Six Line or Double Street: A bet on six numbers corresponding to two adjoining lines of horizontal numbers.
  • Column: A bet on twelve numbers within a column.
  • Dozen: A bet on twelve numbers within a column.
  • Double Column: A bet on twenty-four numbers.
  • Double Dozen: A bet on twenty-four numbers corresponding to two of the three dozens on the table.

These are bets made at the center of the table.

These are bets made by players on the outside of the table.

Prizes are divided among the winners in relation to the likelihood that their bets will end up being the winning bets.

If you bet on a single number, payout is 35 times your bet.

According to your bet, prizes are as follows
Straight bet: 35:1
Split bet: 17:1
Street bet: 11:1
Corner bet: 8:1
Column bet: 2:1
Dozen bet: 2:1

These are bets that consist of a straight bet and a bet on two numbers next to the straight bet and two at the bottom of the roulette.

The minimum amount allowed to play roulette is 1€.

The difference between these rouletted is that the American roulette has a 0 and a double 0, and the French and European roulettes only have the single zero.

BLACKJACK

In this mode, players bet against the dealer and win the hand that is closest to the value of 21 points.

Initially we are dealt two cards and depending on the score of these two we decide what the most appropriate action is.

If you receive an Ace and a card with a value of 10 you get Blackjack and win 3:2 on your bet.

When your hand and the croupier’s tie, you are refunded the original bet.

Jack (J), Queen (Q) and King (K) are valued at 10 each.

Ace: 1 point or 11 points
King: 10 points
Queen: 10 points
Jack: 10 points
Ten: 10 points
Nine: 9 points
Eight: 8 points
Seven: 7 points
Five: 5 points
Six: 6 points
Four: 4 points
Three: 3 points
Two: 2 points

If a you have a pair of identical cards, you may choose to form two independent sets if when asking for more cards you get another equal pair, you can continue opening the game. To open the game, you need to bet on the game again the same amount you bet on the first game.

Should letters be “black”, cards 10, J, Q, K and Ace all have a value of 10 and can be considered equal pairs to open or split. Each game is independent.

Depending on the Blackjack game you play, you will be able to double your bets under different conditions. In general, you are allowed to double your bet if you get 9, 10 or 11 by betting the same amount you had bet and, if you eon, you could double your profit.

If the dealer’s upcard is an ace, you can take insurance.

If you have taken insurance and the dealer has Blackjack, your insurance bet will pay 2:1 on what you bet for the Insurance.

If the dealer did not have Blackjack, you would lose your Insurance.

Depending on the Blackjack game, 1 to 8 decks may be used.

Cards are automatically shuffled before each Blackjack round.

When this happens, a tie or push occurs and you recover your bet.

If you make a 10-dollar bet and win, you will receive 10 dollars plus your original bet, so the payout is 2:1.

The dealer will stand when he reaches value 17.

Natural Blackjacks are paid 3 to 2. That would be one and a half times the value of the bet.

Example

1. I have made a 20-dollar bet. You are dealt one Jack of Spades and an Ace of Diamonds and you have blackjack. The dealer is dealt a ten of clubs as his first card and a six of hearts as his second card.

Winning blackjack. You win 30 dollars plus the original amount you bet.

Blackjack payouts are 3:2. The total amount won is 30 dollars + 20 dollars = 50 dollars.

POKER VIDEO

Video Poker is played against the dealer. The goal is to obtain a poker hand of five cards containing at least two pair, or better, a Natural Royal Flush. For more information, see “AWARDS” below.You make a bet and the machine gives you five cards. You then choose the cards to hold and discard the others. The cards you discard are replaced, leaving the final hand. Earnings will depend on the ranking of your hand.In the game of Video Poker you can bet from one to five chips. Once your game is over you can recover your chips and exchange them for cash. There are two types of Video poker games:

No Wild Card:
In Video Poker games where no wild cards are used, a deck of 25 cards is used and no card acts as a wild card. Each card has the exact value shown on the card.

W/ Wild Card:
There are two types of Video Poker games with Wild Card:
Game with a deck of 52 cards where a certain value of a card acts as a wild card. The most famous game of this kind is “Deuces Wild” (deuces are wild cards), where deuces act as wild cards in this video poker game.

Games with a deck of 52 cards with 1 wild card or 2 wild cards. Video Poker games that use wild cards are called “Joker Poker” when 52 cards + 1 wild card are used, and “Double Joker Poker” when 52 cards + 2 wild cards are used in the game.

 

CHARACTERISTICS

  • All suits (hearts, spades, clubs and diamonds) have equal value.
  • It is played with a single deck of 52 cards and two wild cards.
  • The wild card substitutes any other card to obtain the biggest amount possible.
  • The cards are shuffled at the start of each game.
  • The minimum bet is $0.1 USD and the maximum is $500 USD.

It is played with 54 cards from the English deck. From lowest to highest, card values are as follows, 2, 3, 4, 5, 6, 7, 8, 9, 10, J, Q, K and A, and there are four suits: clubs, hearts, spades, and diamonds, none of which has a higher value than the other.
In Video Poker, each game is always made up of five cards. Next, we show you the ranking of hands from highest to lowest. The hands of a higher rank beat those of a lower rank.

NATURAL ROYAL FLUSH (WITHOUT WILD CARDS)

This is the best poker hand. It includes cards 10, J, Q, K and A of the same suit. Every player is entitled to one of these at least once in a lifetime.

5 CARDS OF THE SAME SUIT USING A WILD CARD.

Four cards of the same suit, plus a wild card.

A ROYAL FLUSH USING A WILD CARD.

Five cards in a consecutive order and of the same suit. The higher the value of the highest card on the Flush, the better the ranking of the hand. In this particular example, the higher card is 10; this would beat a flush with a 9 as the highest card.

FLUSH

Five cards in a consecutive order and of the same suit. The higher the value of the highest card on the Flush, the better the ranking of the hand. In this particular example, the higher card is 10; this would beat a flush with a 9 as the highest card.

4 CARDS OF THE SAME SUIT (POKER)

Four cards of a kind. The higher the value of these four cards, the higher the ranking of the hand. In case of a tie, it is possible for poker variants that use community cards, to let the one with the higher fifth card win.

FULL HOUSE

Any three cards of the same denomination plus any pair.This hand includes 3 cards of the same suit and 2 of a different. In a case of two fulls, the one with the higher value on the three cards wins. In such case, a full house with 7-7-7-2-2 beat a full house with 5-5-5-A-A. If the three cards were of the same value in two hands, the hand with the higher pair wins. In such case, 7-7-7-A-A beats 7-7-7-K-K.

FLUSH

Any five non-consecutive cards of the same suit. In the event of a tie, the one with the highest card wins.

STRAIGHT

Any five cards in a consecutive order. With two straights, the highest wins. On the other hand, the Ace can be used to make the straight A-K-Q-J-10, which would be a Royal Flush, as well as straight 5-4-3-2-A.

THREE OF A KIND

Three cards of the same denomination. In the event of a tie, the one with the highest cards wins. If both Three of a King have the same value, the highest remaining two cards of the hand will break the tie and if the latter were the same, the fifth cards of each hand would be compared.

PAIR

Any two cards of the same denomination, plus any other two cards of the same denomination but of a different value to the former pair. Whenever there is a two pair in two hands, the hand with the highest pair wins. As usual, in the event of a tie the higher card breaks it.

TWO PAIR

Any two cards of the same denomination. The higher the value of the pair, the higher your ranking. In the event of a tie the higher card breaks it.

JACKS OR BETTER

Two cards of the same denomination, plus any other three cards of any suit.

In the story, the extra card or wildcard goes by the name “Jolly Joker”. It is believed that the extra card “Joker” was invented by the American player Euchare who, as rules changed at some point during the 1860s, decided that an additional card was necessary. It was originally called “The Best Bower” and then “The Jolly Joker” (the merry prankster). These wildcards or additional cards were introduced for the first time in American decks around the 1863, but were more accepted when English decks started to be manufactured around 1880. The British manufacturer Chas Goodall began distributing cards with wildcards for the U.S. market in the 60s.

It represents the possibility of a second bet during a play.

It means Donne. This refers to the action that takes place once the cards have been chosen or, conversely, rejected.

It is a card that can increase your winnings when added to the original hand. The As, the 2, the 3 or the 4 can be kickers.

It represents the fact of playing simultaneously on more than one hand. Some variants allow playing in three, five or ten hands.

It means that the player decides to withdraw money from the machine. It is sufficient to simply press the button labeled under the same name.

These are cards voluntarily removed at the end of a game.

SLOT

The objective of this game is to get three symbols or similar figures in the front of the machine.
Basics to understand and master the game of slots

  • Depending on the type of machine, the player must select a specific initial value of tokens or coins to play.
  • To start the slot machine the player must press the “spin” button (or toggle button, in the case of traditional machines).
  • The player can choose the value of the bet to make increasing or decreasing the values shown in the top and bottom of the screen.
  • The “Bet One” and “Bet Max” buttons allow, respectively, increasing bets by 1 or making a bet using all available coins.
  • The maximum amount can be 3 to 5 tokens.
  • Some slot machines have a “multiplier” function, allowing players to bet with several coins or tokens to achieve more significant gains. Indeed, each coin played, in case of victory, multiplies profits.
  • Slot machines have one or more pay lines, which are lines drawn across the reels to identify a figure.
  • Players can choose the number of paylines with which they want to play with a maximum of 9.
  • Players can benefit from free spins or mini games, depending on the bonuses earned during the game.
You can check the awards panel, which will help you, clarify what is the value of each element of the game and how you can get bonuses.

The latest generation slot machines have a bonus system, which allow users to benefit from free spins or additional credits, depending on the case.

This is a category of jackpot or bonus that increases as players use the machine that offers the bonus. Sometimes progressive bonuses are associated to a casino slot machines network. Once issued, the progressive jackpot returns to zero.

This is a line on which the player makes bets.

Slot machines have more than one payline combinations likely to form. Some multi-line slot machines have up to fifty paylines.

In English, wild symbol. It is an acronym that can replace any symbol, which can form a winning combination.

In each reel, several symbols that change at every spin are displayed. The slots can contain up to five reels.

The "scatter" symbols show a winning, regardless of the order or timing of the payline. The gain generated by this symbol is Free Spins.

Free Spins can be obtained when the player gets three Scatter-type symbols. The latter appear in the display and refer to a specific number of free spins.