Responsible Gaming


Willis Casino wants you to enjoy your online playing experience and advises you to follow the guidelines listed below:

  • Try to set money limits when playing games and set the losses that are willing to take before you start playing. You can set your daily deposit limits through our Customer Service Department by calling 0044 56 0386 0224
  • Try to consider the length of time you want to spend in any game before you start and be sure to pay attention to the clock.
  • Try not to let the game interfere with your everyday life.
  • We do not recommend playing if you are recovering from any dependency or you’re under the influence of alcohol or other substances.
  • Do not resort to gambling as an alternative income source or as a means of recovery of a debt.
  • If you want to learn how to play, how to do it responsibly and how to handle a gambling problem, visit
  • GamblersAnonymous : or on in US GamCare : The helpline in the UK is: 0808 802 0133, or you can visit the Website GamblingTherapy : Get help at the Website


If you feel you may have a gambling problem, ask yourself the following questions:

  • Do you lose time from work or college to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • When you play and you run out of money, do you feel lost and in despair and need to gamble again as soon as you can?
  • Do you play yourself broke, even the money you need to eat or make your daily life?
  • Have you ever lied to cover the amount of money or disguise the time you’ve spent gambling?
  • Have you ever been criticized for gambling?
  • Have you ever lied, stolen or borrowed money to gamble or pay gambling debts?
  • Are you reluctant to spend the ‘gambling money’ for any other purpose?
  • Have you lost interest in your family, your friends and other hobbies?
  • After losing, do you feel you must return to gamble and recover what you lost as soon as possible?
  • Do arguments, frustrations or disappointments increase by your desire to gamble?
  • Do you feel depressed or suicidal because of gambling?

The greater the number of positive answers, the greater the chance that you have a serious gambling problem and you should consider seeking help and advice in the channels described above.


Although most customers enjoy a responsible gaming, Willis Casino admits that for a small number of people, gambling stops being fun. For customers who wish to restrict their gambling, Willis Casino provides a self-exclusion service that allows them to close their accounts for a minimum period of six months to five years, as requested. Except for those accounts closed for reasons of self-exclusion, any account that is ‘closed’ for other reasons may be reopened at any time. If you need information regarding this service, contact the Customer Service Department by calling 0044 56 0386 0224


We recognize that some customers feel more secure with some products than with others and therefore we offer the possibility to restrict the access / use of these products by
If you wish to restrict access to some areas, please contact our Customer Service and our team will be happy to help.
The restrictions to your account will be applied immediately and if you want to remove these restrictions at any time you contact our Customer Service team, they will help you.


Willis Casino offers customers the service to limit the amount of money deposited daily into their accounts. This amount may be revised at any time, but any increase will be subject to a waiting period of 7 days from the time the order is placed.To change your deposit limits, go to Change account details in the My Account section. If you would like more help go to Customer Service.


In most countries where Willis Casino operates, it is illegal for a person under 18 to gamble. Willis Casino reserves the right to require accreditation of age to any customer and perform checks to verify the information provided. We will be able to block the accounts of customers and retain their funds until they provide satisfactory accreditation of age. The legal age for gambling varies according to the country, we encourage you to investigate the legal age in your jurisdiction.
In order to prevent illegal gambling, we might be able to conduct a search through a third party to verify that you are older than 18 years. However, Willis Casino can ask you, in order to prevent potential misuse, to keep confidential your account number, user name and password.


There are several third party applications available to parents or guardians that they can use to control or restrict access to the Internet through their computers. Among them, the following are included: